Consumer-Protection

Consumer-Protection

Latest Consumer-Protection news and updates about Spain

consumer-protection

PSOE Demands Compensation for Users Affected by Deficiencies at Piscina Cros in El Astillero

In a recent development, the Spanish Socialist Workers' Party (PSOE) has urged the Mayor of El Astillero, Francisco Javier MovellĂĄn, to take immediate action to compensate users who have been affected by the deficiencies and closures of the Piscina Cros in the municipality.

Background and Incidents

The Piscina Cros, a public swimming pool in El Astillero, has been plagued by various issues since December, leading to frequent closures and disruptions in services. These deficiencies have caused significant inconvenience to the users, many of whom rely on the pool for recreational and health purposes.

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consumer-protection

Alert Issued Over Undeclared Gluten in Chocolate Products in Spain

In a recent development that has significant implications for individuals with gluten intolerance or celiac disease, an alert has been issued in Spain regarding chocolate products that contain undeclared gluten. This warning is particularly important for expats and locals alike who follow a gluten-free diet.

Affected Products

The alert specifically targets certain batches of chocolate products, including chocolatinas, which are popular chocolate treats in Spain. These products, which were not labeled as containing gluten, have been found to pose a risk to consumers who must avoid gluten due to medical conditions such as celiac disease or non-celiac gluten sensitivity.

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consumer-protection

Rising Threat of Spoofing Scams in Spain: What Expats Need to Know

In recent months, Spain has seen a significant surge in sophisticated cybercrimes, particularly in the form of spoofing scams, which are increasingly targeting both locals and expats. This alarming trend has prompted authorities and experts to issue urgent warnings and provide guidance on how to protect oneself from these fraudulent activities.

What is Spoofing?

Spoofing is a technique used by cybercriminals to supplant the identity of a person or entity with the intention of obtaining confidential information or causing financial harm. This method can manifest in various forms, including email spoofing, caller ID spoofing, SMS spoofing (smishing), and website spoofing.

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consumer-protection

Spain Cracks Down on Spam Calls and Scams: New Regulations to Protect Consumers

In a significant move to enhance digital safety and protect consumers from unwanted and fraudulent calls, Spain has introduced stringent new regulations to combat spam and scam phone calls. These measures, set to take effect this month, are part of a broader initiative by the Spanish government to tackle the growing issue of telephone fraud.

Ban on Mobile Numbers for Commercial Calls

At the forefront of these new regulations is a complete ban on the use of mobile phone numbers for commercial promotional campaigns. From February onwards, businesses will be required to use landline numbers with local prefixes or toll-free numbers starting with 800 or 900 to contact potential customers. This change aims to prevent consumers from mistakenly answering sales calls that appear to come from personal contacts, such as friends or family members[1][2][3].

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consumer-protection

El Corte Inglés Hit by Significant Cyberattack, Customer Data Compromised

In a disturbing incident that highlights the escalating threat of cybercrime, the renowned Spanish retail giant El Corte Inglés has fallen victim to a major cyberattack. The breach, which was confirmed in early March 2025, has resulted in the unauthorized access to sensitive customer information, including contact details and credit card numbers.

Impact on Customers

El Corte Inglés has notified its affected customers through email, informing them of the breach and advising them to be vigilant about potential fraudulent activities. The company has assured its customers that it is taking immediate and robust measures to mitigate the damage and enhance its cybersecurity protocols.

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